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Frequently Asked Questions
Response times vary based on ticket priority. Urgent tickets are typically responded to within 2 hours,
High priority within 4 hours, Normal within 24 hours, and Low priority within 48 hours during business hours.
Yes! Guest customers can track their tickets using the ticket number provided after submission.
However, registered customers get additional benefits like viewing all tickets in one dashboard.
You can attach images (JPG, PNG, GIF), PDF documents, and Word documents (DOC, DOCX).
Each file should be under 5MB in size. Multiple files can be attached to a single ticket.
When creating a ticket, select "Urgent" as the priority level. For existing tickets,
you can add a comment requesting escalation or contact our support team directly via phone.
Registered customers can access a personal dashboard to view all their tickets,
track ticket history, receive email notifications, and enjoy faster ticket creation with saved information.
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